Refund Policy

REFUNDS AND EXCHANGES

  • Video clips purchased on MediaBook.tv or the MediaBook mobile app are non-refundable.
  • We are committed to being a “Golden Rule Company” and pride ourselves on treating others the way we would like to be treated.
  • Please send an email to  with your support request and include your order number.
  • We are always striving to improve our service, so any guidance or feedback you can provide would be greatly appreciated.
  • If you have already received your clips and have questions, please refer to tour FAQ’s or go to www.mediabook.tv/guide to get more information on syncing clips to your DropKey App camera roll.

Thank you for being a member of the Mediabook Family!

DEFECTIVE ITEMS

We will happily exchange or refund any video clip found to be defective or incorrect. For defective or incorrect items, please email us at [email protected]  Once we receive your email and information and any images you can provide about the defect or item that needs correction, we will review it as quickly as possible and issue a credit to the card you used to purchase the clip.  

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REFUNDS, RETURNS, AND DEFECTIVE ITEMS
 
We will happily exchange or refund any item found to be defective or incorrect. For defective or incorrect items, simply send us an email to [email protected] and we will credit your account or your credit card.  Once we receive your email and information and any images you can provide about the defect or item that needs correction, we will review it as quickly as possible.